Legendary Service®

Keep your clients coming back bybuilding a culture that delivers stellarcustomer service. Using the CARE model, Legendary Service teaches your peoplehow to create a personal service vision,take initiative, resolve problems, and askfor what they need to serve theircustomers better.

‍

contact us
Trusted by leading global firms

Legendary Service®

Create a culture of exceptional service that builds customer loyalty one interaction at a time
This is some text inside of a div block.
Personalized, results-driven coaching to help you break through barriers, lead with confidence, and achieve lasting growth—both personally and professionally. Coaches work with leaders to create a personalized development plan that accelerates the transformation process.
Duration
In Person = 1 day (7.5 hrs.) Workshop ViLT = Three 2-hr. Sessions
Audience
Individual Contributors, People Leaders, Senior Leaders, Executives
Delivery
Virtual or In-Person

A Blanchard Product

Blanchard's approach to leadership and management training focuses on creating effective leaders who can inspire their teams, drive performance, and achieve results. Their programs often emphasize practical strategies, situational leadership, and the development of interpersonal skills.

An ExperiencePoint Product

ExperiencePoint is an innovative training company known for its immersive simulation-based training programs, focusing on fostering creativity, innovation, and change management skills among participants. The company partners with global leaders in management education, including IDEO for design thinking workshops, to deliver highly engaging and effective learning experiences.

An Everything DiSC Product

Everything DiSC assessments are used in workplaces to enhance self-awareness, foster better teamwork, improve communication, and facilitate conflict resolution.

Create a culture of exceptional service that builds customer loyalty one interaction at a time

Objectives

  • Create a Service-Focused Vision: Align your team around a clear service vision and core values that drive customer satisfaction.
  • Empower Frontline Employees: Equip employees with the tools, skills, and confidence to build strong customer relationships.
  • Develop Customer Insight: Teach employees how to identify and understand customers' unique needs and wants.
  • Foster Continuous Improvement: Implement strategies to sustain high service standards, ensuring ongoing customer loyalty and business growth.
view Brochurecontact us

Outcomes

  • Increase Customer Loyalty
  • Drive Social Referrals
  • Reduce Cost of Sales
  • Build Morale and Collaboration

‍

"Staff numbers increased from 40 to 48 percent, nurses from 29 to 40 percent, staff working together moved from 49 to 64 percent, and the likelihood to recommend elevated from 49 to 58 percent! And it gets better—by the end of the first year, we were able to meet all targets for the first time ever."
Legendary Service®, Joe Berger

Book a 30-minute consultation

Connect with Joanna Kirke, Founder of Kirke Leadership, for a 30-minute consultation to explore how we can best support your leadership needs.

Building the leaders of the future, today.

get in touch
Office: + 1 (416) 400-8134Email: joanna@kirkeleadership.comHeadquartered in Toronto, Canada
ProgramsClientsTeamFAQContact